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Shipping Policy

Ajna-Atelier Shipping Policy

 

This Shipping Policy applies to all orders placed through Ajna-Atelier (“we”, “us”, “our”). By placing an order, you agree to the terms outlined below.

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Order processing and delivery time
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  • All orders are handmade / made-to-order and typically require processing time before dispatch.

  • From the date of order confirmation, delivery usually takes between 15–21 days worldwide.

  • This timeframe includes both order processing and transit time but may vary slightly due to customs, local courier delays, holidays, or unforeseen circumstances.

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Shipping destinations
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  • Ajna-Atelier offers worldwide shipping.

  • If your country or region has specific import restrictions, customs regulations, or courier limitations, your order may be subject to additional requirements or, in rare cases, cancellation with a full refund.

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Shipping methods and charges
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  • Shipping method and carrier may vary depending on your location, package size, and service availability.

  • Shipping charges (if applicable) are calculated and displayed at checkout before you complete your purchase.

  • Any promotional free-shipping offers will be clearly mentioned on the website or during checkout.

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Customs, duties, and taxes
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  • For international orders, customs duties, import taxes, and any additional fees imposed by your country’s customs authority are the responsibility of the customer.

  • Ajna-Atelier is not responsible for delays caused by customs clearance or for any charges that may be applied once the package reaches your country.

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Order tracking
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  • Once your order is shipped, you will receive a confirmation email with basic shipment details.

  • Where tracking is available, a tracking link or number may be shared so you can follow your shipment’s progress, subject to the carrier used for your location.

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Incorrect address and failed delivery
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  • Customers are responsible for providing accurate and complete shipping information at checkout.

  • Ajna-Atelier is not liable for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.

  • If an order is returned due to an incorrect address, refusal, or non-collection, reshipment costs will be borne by the customer. In such cases, refunds (if applicable) may exclude original shipping fees.

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Delays, lost or damaged packages
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  • Estimated delivery times (15–21 days) are not guaranteed and may be affected by factors beyond our control such as customs checks, weather, strikes, or courier issues.

  • If your package appears lost or significantly delayed, please contact us with your order details so we can assist with an investigation.

  • If an item arrives damaged, contact us within a reasonable time frame with photos of the product and packaging so that a suitable resolution (replacement/partial refund/store credit, as applicable) can be considered.

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Contact and support
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For any queries about shipping, delivery timelines, or issues with your order, you can contact Ajna-Atelier support at:

 

Ajna-Atelier reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective once posted on the website.

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